At Attrie Group of Company, we strive to provide excellent customer service and ensure a seamless shopping experience. We understand that sometimes, circumstances may change, and you may need to cancel your order. To facilitate this process, we have established the following cancellation policy:
Cancellation Timeframe:
Customers can cancel their order within 24 hours of placing it. After this timeframe, the order may have already been processed and prepared for shipment. Please note that this policy applies to regular orders and not to customized or made-to-order items.
Cancellation Process:
To cancel your order, please contact our customer support team immediately. You can reach us by whatsapp at +91 99988 65907 or by email at info.earthofculture@gmail.com. When contacting us, please provide your order number and any relevant details to assist us in locating your order quickly.
Refunds for Cancelled Orders:
If your cancellation request is received within the allowed timeframe, we will initiate a refund for the full amount paid for the order. The refund will be issued using the original payment method used during the purchase. Please allow a reasonable processing time for the refund to appear in your account, as this may vary depending on your bank or payment provider.
Exceptions to Cancellation Policy:
Customized or made-to-order items: Orders for customized or made-to-order items cannot be cancelled once production has started.
Changes to Orders:
We understand that you may need to make changes to your order, such as modifying the size, color, or shipping address. Please contact our customer support team as soon as possible with your request, and we will do our best to accommodate your changes, if feasible. Please note that changes to orders are subject to availability and may not always be possible, especially if the order has already been processed.
We reserve the right to modify or update this cancellation policy at any time without prior notice. The most recent version of the policy will be posted on our website.
If you have any questions or require further clarification regarding our cancellation policy, please do not hesitate to reach out to our customer support team.
Thank you for choosing Attrie Group of Company. We appreciate your understanding and cooperation.